Privacy

Chat privacy notice

The automated assistant is designed for general questions about Yado's personal training. Do not enter payment details, passwords, private contact information, detailed medical records, or other sensitive information.

What is stored

The application may store conversation text, selected language, an anonymous session identifier, feedback, page source, timestamps, and technical response metadata such as model name, token counts, latency, fallback use, and error codes. Email addresses and telephone-like values are redacted before transcript storage where detected.

Why it is used

Conversation records help answer the current question, maintain short conversational context, diagnose failures, evaluate answer quality, and improve the approved chatbot knowledge. Knowledge changes are reviewed by an administrator before publication and are not learned automatically from visitor messages.

Health information

The chatbot is not a medical service and should not be used for diagnosis, treatment, rehabilitation instructions, or urgent health concerns. Avoid sharing sensitive health information. If you have pain, an injury, a medical condition, or questions about exercise safety, use an appropriate healthcare professional.

AI provider processing

When AI assistance is available, the visitor's message and selected approved context are sent to the configured OpenAI-compatible provider to generate a response. Operational error monitoring, when enabled, is configured not to send request bodies, cookies, or authorization headers.

Site analytics

When Google Analytics is enabled, pages may send page-view and technical usage information to Google Analytics. The analytics tag is not loaded when the site's GA4 measurement ID is empty.

Retention

Chat sessions are configured for deletion after 60 days. Temporary clarification state and rate-limit data may be held for shorter periods. Hosting-provider operational logs may have separate retention periods.

Contact and booking

You can use the public site without opening the chatbot. Pricing, availability, exact service areas and booking processes should be treated as unconfirmed until Yado provides the final business details. The public site's configured contact route is available here.

Last updated: 2026-08-23